Rite Aid B2B EDI Trade Services - Vendor Scorecard Research Request Questions

Vendor Scorecard Research Request Questions

Please refer to this information when requesting Vendor Scorecard issues to be researched by the Rite Aid EDI/B2B Department. Vendor Scorecard issues that require research would include late or missing functional acknowledgement (997) of purchase orders, late or missing ASN (856), invoices (810) or purchase order (850) non-compliance.

Vendor Scorecard research requests should be emailed to vendormgmt@riteaid.com. General EDI questions can be sent to edi@riteaid.com or call the EDI Help Desk at (717) 731-3815.

You are encouraged to submit your research request in a timely manner. Researching transactions (beyond 30 days) will take more time, therefore your request may take more than 48 hours to complete. Please refer to the Rite Aid
Vendor Supply Chain Guide for additional information.

In order to expedite research requests of Vendor Scorecard issues, the EDI/B2B Department requires that the requestor's contact information (name, phone number and email address), company name and Rite Aid supplier vendor number, along with the details of the request (purchase order number, invoice number, ASN number) be provided. Other helpful information would be your company ISA sender/receiver ID, ISA control number and the send date and time of the specific document.

Thank you for your assistance.

Rite Aid EDI/B2B Department
Help Desk: (717) 731-3815
Email: edi@riteaid.com
Website: www.RiteAidEDIServices.com
Fax-On-Demand: (888) 796-3686
Vendor Supply Chain Guide

Frequently Asked Overdue Acknowledgements (FAs or 997s) Questions

For use by Rite Aid Suppliers

Q	I've sent the FA (997) acknowledgement. Why have fees been assessed?
A	Rite Aid requires that the Functional Acknowledgement (997) for all purchase orders be received within 24 hours of the date and time the PO was sent. For any discrepancies, contact the Vendor Management Group with the purchase order date and time and ISA control number and date the acknowledgement was sent.
Q	What about weekends and holidays?
A	Weekends and Holidays are taken into consideration. Holidays are based on the Financial Institutions observed holidays, which are: New Year's, Day Martin Luther King Jr Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Christmas Day.
Q	Why was I not notified at the time of the occurrence?
A	The PO process is critical, therefore, an overdue acknowledgment may indicate a failed transmission or some other processing problem and may lead to late shipment or no shipment. The Rite Aid EDI/EC Department monitors an overdue acknowledgment report on a daily basis and makes every effort to manually confirm receipt of purchase orders appearing on this report. The received acknowledgment to confirm PO receipt may be the result of contact by phone, email or both.
Q	Why does my scorecard show 0% for the month?
A	The overdue 997 process updates on the 6th of each month. The results are posted and available to view on the 7th of the month.
Q	What is the fee for 997 non-compliance?
A	Key performance expense offset fee ($200 per occurrence) will be assessed if vendor fails to meet minimum vendor compliance goals for three consecutive monthly periods.

997 (Functional Acknowledgement): The 997 must be received within 24 hours of the date and time the purchase order is sent to the supplier.

SAMPLE 850 DATA:
GSPO014578892121212121200312261103193X004010~	<-- GS 193 sent 20031226 @ 1103
SAMPLE 997 DATA:
GSFA121212121014578892200312262250484X004010~

ST*997*0483~

<-- 997 for

AK1*PO*193~

<-- purchase order sent in GS 193

Frequently Asked ASN (Advance Ship Notice/856) Compliance Questions

For use by Rite Aid Suppliers

Q	How far before shipping can I send the ASN?
A	The ASN must be received within 24 hours of the ship date and time as indicated in the ASN.
Q	When does Rite Aid want to receive the ASN?
A	The ASN must be received within 24 hours of the ship date and time as indicated within the ASN transaction1 and before delivery takes place. Rite Aid receives data from its network on an hourly schedule. Rite Aid expects that all vendors transmit the ASN for all DC shipments regardless of the day of the week the product is shipped. The supplier indicated ship date and time within the ASN (DTM011) is the basis of comparison to ASN received date and time.
Q	What is the fee for sending the ASN late?
A	Key performance expense offset fee ($200 per occurrence) will be assessed if vendor fails to meet minimum vendor compliance goals for three consecutive monthly periods.
Q	What if I dont send an ASN?
A	Your company will be charged an expense offset fee of $25 per purchase order for non-compliance.
Q	I was just notified of Rite Aids ASN program. When am I expected to be in compliance ?
A	Rite Aids ASN program rollout began in August 2001. Effective September 1, 2002, all active Rite Aid vendors are subject to related fees for ASN non-compliance. New vendors must be EDI compliant within 30 days of the initial purchase order date.

856 (Advance Ship Notice/ASN): The 856 must be received within 24-hours of the shipment date and time and prior to the distribution center receiving the shipment. The 856 is received 24-hours a day/7 days a week in accordance to the operations schedule.

SAMPLE ASN DATA:

ISA*00* *00* *01*0121212 *01*014578892 *031229
*1500*U*00401*000000002*0*T*~
GS*SH*0121212*014578892*20031229*1500*2*X*004010~
ST*856*000000456~
BSN*00*33693*20031229*1549*0001~
HL*1**S~
TD1*CTN25*2****G*71*LB~
TD5*Z*2*FEDX*LT**SH~
REF*BM*225719160035858~
DTM*011*20031229*1426~ <-- SHIPMENT DATE AND TIME
N1*SF*A Rite Aid Supplier~

Frequently Asked General EDI Compliance Requirement Questions

For use by Rite Aid Suppliers

Q	How am I being charged for non-compliance in POs and Invoices?
A	Per the Vendor Supply Chain Guide, a $25 expense offset fee will be incurred per occurrence of a non-EDI purchase order. In regards to invoicing, during any 30-day period, 5 manual (paper) invoices will be tolerated. Each manual invoice beyond the tolerated 5 will be assessed a $25 expense offset fee.
Q	Will I be charged for paper invoices that were submitted at the request of the Rite Aid Accounts Payable Department?
A	Requests for paper arising from a Rite-Aid-related problem will not be penalized. Requests for paper arising from a supplier-related problem will be given some tolerance. A reasonable and acceptable time frame for supplier to make corrections will be established. Hard copy invoices continuing after the tolerance time has elapsed will have fees assessed.
Q	My company is not doing EDI with Rite Aid. Who can I contact for information about getting started?
A	For EDI information email your request to edi@riteaid.com or go to Rite Aids E-Business Trade Services website.
Q	Who should I contact if I have an EDI dispute?
A	All scorecard disputes should be directed to vendormgmt@riteaid.com. For EDI disputes please include the following:
	detailed explanation of your dispute
	your companys sender/receiver ID
	transmission date(s)
	ISA control #(s)
	Using Rite Aid web site

For use by Rite Aid Third Party Providers

Q	What is the compliance policy concerning Third Party Providers?
A	Policy Statement Third Party EDI Service Providers: Regarding interruptions or outages by any Third Party providing EDI services or supporting our Trading Partners that impact their transaction flow: Our corporate policy is Rite Aid will not be responsible for any compliance fee reversals resulting from such occurrences. The issue is between the Third Party Provider and Client.