All EDI concerns and questions should be emailed to the Rite Aid EDI group email email@example.com. Please refer to the following information when requesting EDI issues to be researched and responded to.
- Always provide your company name and Rite Aid vendor number along with return contact information.
- Researching issues beyond 30 days of the occurrence will require more time; therefore a response could take up to 48 hours of the request.
- Supply the completed Rite Aid EDI Trading Partner Profile when requesting EDI test status.
- EDI specific Vendor Scorecard issues that require research would include late or missing acknowledgment (997) of purchase orders, late or missing advance ship notice (856) or invoices (810) also EDI non-compliance of purchase order (850), invoices (810) and/or advance ship notice (856). To expedite researching Vendor Scorecard issues please provide the following:
- Return contact information- including name, telephone number, email address, company name and Rite Aid vendor number.
- The details of the request – your company ISA sender/receiver ID, ISA control number, date of the specific document, purchase order number, invoice number and/or ASN number.
procedures for this process?
New Suppliers should contact the Category Management Department with questions about procedures or visit ‘Rite Aid Supplier Portal’ and “How to Become a Rite Aid Supplier”.
minimum that my Company trade the EDI Purchase Order (850), Invoice (810) and the Advance Ship
Notice (856). What information do I need to begin the EDI process with Rite Aid?
Complete the Rite Aid EDI Trading Partner Profile and refer to the EDI mapping specification for all three required EDI documents. Your Company should also have a copy of the ‘Supplier Compliance Guide’, which can be found on the Rite Aid Supplier Portal. When your Company is ready to begin testing EDI documents with Rite Aid, return the Rite Aid Trading Partner Profile to the EDI/B2B Department. A testing schedule will be established at that time.
We want to make sure we avoid EDI non-compliance fees. What should we do and whom should
You should contact the Rite Aid EDI/B2B Department to confirm receipt of the EDI/B2B Trading Partner Profile and to establish a test schedule email firstname.lastname@example.org or phone 717-731-3815.
Inform the EDI/B2B Department that your Company is not EDI capable at this time and refer to the Supplier Enablement information. Your Company is not limited to this suggested list of EDI solution providers. Once you have chosen an EDI solution provider, return the EDI/B2B Trading Partner Profile and request a test schedule.
Rite Aid requires that all new vendors be EDI compliant for all three EDI documents within 30 days of the initial purchase order’s shipment due date.
All Rite Aid EDI Information can be found on the B2B/EDI web site at http://www.riteaidediservices.com/ or Rite Aid’s Fax-On-Demand document service by dialing 888-796-3686. To receive a complete list of available Fax-On-Demand documents enter ‘99’.
The Rite Aid Distribution Center list and other logistics/transportation information can be found on the Rite Aid Supplier Portal.
Company find the specific fees for EDI non-compliance?
Rite Aid compliance metrics are defined in the ‘Supplier Compliance Guide’ found on the Rite Aid Supplier Portal under Vendor Management along with other supply chain information. The specific fees are listed in the ‘Supplier Compliance Guide’. Your Company’s scorecard can be viewed on the Rite Aid Supplier Portal. The log-in information for the Rite Aid Portal can be obtained by calling 888-473-2382 and select option 1 and then option 3.
Contact the Rite Aid Category Manager or Replenishment Buyer if there is a delivery issue.
ASN to Rite Aid?
Rite Aid requires that all shipments have the packing list per the ‘Supplier Compliance Guide’. In addition the ASN must be received by Rite Aid within 24 hours of the shipment date and time provided in the ASN.
How can we get this corrected?
Contact the Rite Aid Category Manager or buyer. The Category Manager will address item issues such as item numbers, UPC codes, case/pack quantities and pricing.
856 (advance ship notice)?
The seven-digit Rite Aid item number is not required. It is advised that the same information sent in the 850 be returned in the 810 and 856 documents. This will ensure that the item information well reconcile in the Rite Aid system.
Contact the Accounts Payable Department with questions regarding payment phone 717-761-2633 and follow the prompts to the appropriate party within Accounts Payable. The Rite Aid EDI/B2B Department should be contacted if the invoices have not been received in the Accounts Payable system email email@example.com phone 717-763-3815.
Send an email to firstname.lastname@example.org or call the EDI/B2B Department 717-731-3815 and request the specific document be reviewed. A rejected document must be corrected and resent.
we required to exchange?
DSD vendors are required to send the EDI 810 (invoice). Mapping specifications for the DSD 810 (invoice) can be found at www.riteaidediservices.com/edi-standards-versions-transactions.