All Vendor Scorecard questions and inquiries should be sent to the Supplier Compliance Department Group email email@example.com. Please refer to the following information when requesting Vendor Scorecard issues to be researched. Vendor Scorecard issues that require research would include late or missing acknowledgment (997) of purchase orders, late or missing advance ship notice (856) or invoices (810) also EDI non-compliance of purchase order (850), invoices (810) and/or advance ship notice (856).
Vendor Scorecard inquiries and issues must be submitted in a timely manner. Researching issues beyond 30 days of the occurrence will require more time; therefore a response could take up to 48 hours of the request. Please refer to the Supplier Compliance section of the Rite Aid Supplier Portal for additional information. To expedite researching Vendor Scorecard issues the EDI/B2B Department requires the requestor’s contact information- including name, telephone number, and email address; company name and Rite Aid vendor number along with the details of the request – your company ISA sender/receiver ID, ISA control number, date of the specific document, purchase order number, invoice number and/or ASN number are necessary.
Thank you for your assistance.
Rite Aid EDI/B2B Department
Help Desk: (717) 731-3815
Fax-On-Demand: (888) 796-3686
Frequently Asked Questions- 997 Functional Acknowledgements
For Use by Rite Aid Suppliers
Rite Aid requires that the 997 functional acknowledgements for all transactions sent by Rite Aid be received within 24 hours of the date and time sent. Fees will be assessed for 997 functional acknowledgements not received within the required 24 hour time period. Discrepancies should be sent to the Vendor Management Group with the purchase order date and time and the ISA control number and date the acknowledgement was sent.
Weekends and holidays are taken into consideration. Observed holidays are: New Year’s Day, Martin Luther King Jr. Day, and Presidents’ Day. Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day and Christmas Day. Any other holidays are not included and the 997 functional acknowledgements are expected within the 24 hour time requirement.
The Rite Aid EDI/B2BDepartment monitors all ‘Over-due 997 Acknowledgment’ report on a daily basis and makes every effort to manually confirm receipt of purchase orders appearing on the report at that time. Once the acknowledgement is received the purchase order/vendor is systematically removed from the report. If the 997 is late but received prior to the report, the vendor could not be notified.
A report showing 0% would signify that none of the 997 functional acknowledgements were received within the required 24 hour time frame for that month. The Scorecard updates on the 6th of each month and the results are posted on the 7th of each month.
Key performance expense offset fee is established as specified in the ‘Supplier Compliance Guide and will be assessed if the vendor fails to meet minimum vendor compliance goals for two consecutive monthly periods.
Frequently Asked Questions- 856 Advance Ship Notice (ASN)
For Use by Rite Aid Suppliers
All active Rite Aid vendors are subject to related fees for ASN non-compliance. New vendors must be EDI compliant within 30 says of the initial purchase order shipment due date.
The 856 Advance Ship Notice (ASN) must be received within 24 hours of the ship date and time as indicated within the ASN DTM011 segment and prior to receipt of the shipment at the distribution center. The supplier indicated ship date and time within the ASN DTM011 is the basis of comparison to the ASN received date and time. Rite Aid receives data from its network on an hourly schedule. Rite Aid expects that all vendors transmit the ASN for all DC shipments regardless of the day of the week that the product is shipped.
A Key Performance Offset fee is established per incident as specified in the ‘Supplier Compliance Guide’ and will be assessed for late ASNs if a vendor fails to meet the minimum vendor compliance goal for two consecutive months.
Your company will be charged an Expense Offset Fee per incident as established in the ‘Supplier Compliance Guide’ for ASN non-compliance.
Frequently Asked Questions- General EDI Compliance Requirements
For use by Rite Aid Suppliers
Per the Supplier Compliance Guide, an Expense Offset Fee will be incurred per incident for each occurrence of a non-EDI purchase order. Regarding invoices, based upon certain approved circumstances five (5) manual (paper) invoices will be tolerated during each month. Each manual invoice beyond the tolerated five (5) will be assessed a $50 expense offset fee.
Accounts Payable Department?
Any non-EDI invoices beyond the tolerated five (5) invoices will be viewed as non-compliant. Invoices at the request of Accounts Payable should be submitted via EDI.
advance ship notice. Who do I contact for information to start the EDI process with Rite Aid?
EDI information is available on Rite Aid’s E-Business Trade Services Website or send an email to firstname.lastname@example.org.
All scorecard disputes should be directed to email@example.com. For EDI disputes please include the following:
- Your contact information, company name and Rite Aid vendor number
- Your company’s EDI sender/receiver ID
- Detailed explanation of your dispute including the dates and ISA control number
For use by Rite Aid Third Party Service Providers
Policy Statement Third Party Service Solution Providers:
Regarding interruptions or outages by any Third Party providing EDI services or supporting our Trading Partners that impact their transaction flow:
Our corporate policy is Rite Aid will not be responsible for any vendor compliance fee reversals resulting from such service occurrences. The issue is between the Third Party Service Provider and the Client (Trading Partner).
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